Got A Question? Get Your Answer!

What is the cost of shipping within the UK?

The delivery is free for all UK orders!

Do you deliver to Europe?

Absolutely! We happily deliver to Europe using Royal Mail International Tracked services. Each price corresponds to the number of bags of salt ordered:

Please note, we do not make any profit on shipping, this is why we have different rates based on weight.

  • 1 bag of salt: £9.50 GBP for delivery
  • 2 bags of salt: £10.70 GBP for delivery
  • 3 bags of salt: £12.90 GBP for delivery
  • 4 bags of salt: £15.25 GBP for delivery

With every shipment, we provide a tracking number for your convenience. Expect your package to arrive within 3-5 working days.

We're committed to ensuring your order of salt reaches you promptly and securely!"

Do you deliver to United States?

Yes, we deliver to the United States, Canada, and the rest of the world using Royal Mail International Tracked services.

Each price corresponds to the number of bags of salt ordered:

Please note, we do not make any profit on shipping, this is why we have different rates based on weight.

  • 1 bag of salt: £16.05 GBP for delivery
  • 2 bags of salt: £18.90 GBP for delivery
  • 3 bags of salt: £23.50 GBP for delivery
  • 4 bags of salt: £24.90 GBP for delivery

With every shipment, we provide a tracking number for your convenience. Expect your package to arrive within 3-5 working days. We're committed to ensuring your order of salt reaches you promptly and securely!

What Forms Of Payment Do You Have?

We offer a wide variety of payment option to suit your needs. You can pay by Apple Pay, Google Pay, Paypal Amex and Credit/Debit Card.

I have a question, who do I contact?

We warmly welcome your inquiries!

Please feel free to reach out to us at info@mysticnature.co.uk.

Rest assured, we aim to respond to all emails within 24 hours.

Am I alerted once the order is shipped?

Yes! An email will be sent to you with the tracking information once it ships out to you!

I have not received my order yet?

If you haven't received your order, please get in touch with us, and we'll investigate the matter for you.

Ordering

How can I track my order?

You can track your order using the unique tracking number you’re given when your order has been dispatched from our warehouse.

Please visit the Royal Mail Tracking Page (https://www.royalmail.com/track-your-item) to enter your tracking number.

When will my order be dispatched?

All successful orders placed before 2pm Mon - Fri will be despatched the same day.

Any orders placed after 2pm on Friday or over the weekend will be despatched on Monday (Tuesday in case of a bank holiday).

What should I do if I made a mistake on my order?

Immediately contact us by email and our team will gladly resolve all of your concerns! Email: info@mysticnature.co.uk

What happens if I miss my delivery?

Royal Mail will attempt a redelivery the next working day, so please don't worry.

Do I have to sign for my delivery?

The Royal Mail 48hr tracked does not require a signature upon delivery.

Can I cancel my order?

Yes, you can cancel your order, but only for items that have not been dispatched.

If you would like to cancel an order please get in contact with us.

Returns

What is your return policy?

Our return policy allows you to return items within 14 days of purchase for a full refund or exchange, provided the items are unused and in their original condition. Please contact us to initiate the return process and for further instructions.

What if my order is defective?

Send us an email with attaching photo(s) and we will send out a replacement within 24 hours!

I want to return my purchase! What do I do?

If you’d like to return an item, simply get in contact with us, and let us know why you would like to do so. We’ll take you through the easy step-by-step process to return your item.

If I return an item do I receive a refund or store credit?

You will receive a refund using the same method of payment you used to pay for your items originally.

How long does it take for a refund to be issued?

Refunds can take up to 5 working days.